Refund policy

Refund policy

 

Returns & Refund Policies

We understand that occasionally, you may need to return a product. Our goal is to make the return process as simple and transparent as possible. Please review our return policy below:

1. Eligibility for Returns:

  • We accept returns within 5 days from the date of delivery.

  • To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as received.

2. Process for Returns:

  • To initiate a return, please contact our customer support team at contact.nutraelixir@gmail.com within 5 days of receiving your order.

  • Provide your order number, the reason for the return, and any relevant details.

  • Our customer support team will guide you through the return process and provide you with a return authorization.

3. Return Authorization:

  • Once your return is authorized, we will provide you with instructions on how to return the product.

  • Please ensure that the product is securely packaged to prevent any damage during transit.

4. Return Shipping:

  • The customer is responsible for the return shipping costs, unless the return is due to a product defect or an error on our part.

  • We recommend using a trackable shipping service to ensure the safe and timely return of the product.

5. Inspection and Refund:

  • Upon receiving the returned product, our team will inspect it to ensure it meets the return eligibility criteria.

  • If the return is approved, we will initiate a refund to the original payment method within 7–10 business days.

6. Non-Returnable Items:

  • Certain items are non-returnable, including opened or used products, perishable goods, and items marked as final sale.

  • Refunds will not be issued for these items unless they are defective or damaged upon receiving at our end.

7. Defective or Damaged Products:

  • If you receive a defective or damaged product, please contact us immediately at contact.nutraelixir@gmail.com with clear photos of the product and packaging.

  • We will arrange for a replacement or issue a refund, including the return shipping costs.

8. Refund Timeline:

  • The time it takes for your refund to reflect in your account may vary depending on your payment method and financial institution.

9. Customer Satisfaction:

  • Your satisfaction is our priority. If you have any concerns or issues with your order, please reach out to our customer support team, and we will strive to find a satisfactory resolution.

  • By making a purchase with NUTRAELIXIR, you agree to the terms and conditions outlined in this return policy. If you have any questions or need further assistance, please contact our customer support team at contact.nutraelixir@gmail.com