FAQ
Orders
Q: How do I place an order?
A: Simply choose your product, fill in your details on the checkout form, and confirm your order. No online payment is required.
Q: Do I need to pay online?
A: No. We offer Cash on Delivery (COD) — you pay only when you receive your package.
Q: Can I cancel my order?
A: Yes. Contact us as soon as possible after placing your order. If the order has not been shipped yet, we can cancel it.
Shipping & Delivery
Q: Where do you ship?
A: We currently ship across all Greece.
Q: How long does delivery take?
A: Delivery usually takes 1–3 business days depending on your location.
Q: How much is shipping?
A: Shipping cost is shown during checkout. Sometimes we offer free shipping promotions.
Q: What happens if I am not home during delivery?
A: The courier will contact you to reschedule delivery.
Payment
Q: How does Cash on Delivery work?
A: You pay in cash directly to the courier when your package arrives.
Q: Are there any extra fees for COD?
A: Any COD fee (if applicable) will be clearly shown before you confirm your order.
Returns & Refunds
Q: Can I return the product?
A: Yes. You may request a return within 14 days of receiving your order, provided the product is unused and in original packaging.
Q: What if my product is damaged or incorrect?
A: Contact us immediately with photos, and we will replace or refund your order.
Q: Do you offer a money-back guarantee?
A: Yes. contact us and we will assist you according to our return policy.
Product
Q: Is the product authentic and safe?
A: Yes. All our products are carefully selected and quality-checked before shipping.
Q: How do I use the product?
A: Instructions are included in the package. For further help, contact our support team.